Harrow Road

GP Practice

Introduction of Triage System for GP and AP (Associate Practitioner) Appointments

From 17th May, the Practice would also like to introduce a Triage based system for all patients wanting to book an Appointment with a GP or AP.

What does this mean?

Firstly, if you would like to book an Appointment with our Nurse or Assistant Team for a Childhood Immunisation, Cervical Smear Test, an Adult Vaccination/Injection or a New Patient Health Check, you can still do so directly via the NHS App or via Reception.

However, from this Date, if you would like to Request a Consultation with one of our GPs or APs, you will have to first book a Clinical Triage Slot. You can do this via Reception or Online via the NHS App.

*Having looked through your Electronic Medical Record, our Clinical Triage Team will then call you back the Same Morning or Afternoon that you book your Triage Slot for a brief 60 second conversation to best evaluate your Healthcare Needs and Direct you to, or indeed Book you in, with the most Appropriate Clinician at the most Appropriate Time and via the most Appropriate Mode of Consultation (Face-Face or Telephone)*

It will be important to understand that these Triage Conversations WILL NOT be full Consultations but simply to better understand your need – and timing of that need – for a complete Medical Consultation. It will therefore be very important to keep your phone with you to answer your phone straight away. Accordingly, please DO NOT expect the Triage Clinician to fully discuss or resolve your needs at that point. If more time is needed for discussion or to examine you physically, that Triager will indeed book and confirm a Full Consultation for you as soon as possible.

For Patients that miss the intial Triage Call back – we would advise that you submit an eConsult via our Homepage.

With this system, we hope to more Quickly & Reliably respond to your Health Concerns, whilst at the same time ensuring the Maximum Availability & Suitability of our Consultations.